What should I do if the pump stops working?

It may caused by being clogged with food debris or pet hair. It is suggested to clean the pump at least once a week to extend its life.

How often should I replace the filter？

We suggest that the filter should be replaced every 3 to 4 weeks, depending on usage. 

Is this cat drinking fountain dishwasher safe?

Yes, this fountain is made of 304 stainless steel material, which can be hand washing or dishwasher safe.

How can I judge the water level in the cat dispenser?

The visible window and LED light help you observe the water level easily and replenish water timely to provide enough water for your pets.